Return Policy

At CockSleeve.com, we want you to feel confident in every purchase. That’s why we offer a 30-day return policy, giving you 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, with original tags, and in its original packaging. A receipt or proof of purchase is also required.

To start a return, please contact our support team at: support@cocksleeve.com
Return packages must be sent to the following address:
[Insert Return Address Here]

Once your return is approved, we’ll send you a return shipping label along with detailed instructions on how and where to send your package. Please note that items sent back without prior return authorization will not be accepted.

If you have any questions regarding your return, feel free to reach out to us at support@cocksleeve.com.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong product, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Due to the intimate nature of our products, the following items cannot be returned:

  • Used or opened cock sleeves or personal pleasure devices

  • Personal care items

  • Custom or personalized products

  • Perishable goods (e.g., lubricants with expiration)

Additionally, sale items and gift cards are non-refundable.

If you’re unsure about your item’s eligibility, reach out to us—we’re here to help.

Exchanges

The fastest way to get the item you want is to return the original product and place a new order once the return is accepted.

EU 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must still meet the return eligibility criteria listed above.

Refunds

Once we receive and inspect your return, we’ll let you know whether the refund is approved. If approved, your original payment method will be refunded within 10 business days.
Please remember that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at: support@cocksleeve.com.